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Question: Discuss about the Business Process Improvement Solutions. Answer: BPI recommendation An improvement is a tool used to implement solutions to a problem in an organization. This process involves identifying and selecting best solutions. Possible solutions aim at eliminating and reducing root causes, prevent recurring of problems and reduce differences in the problem. The process involves: Identifying solutions through data collection from customers. Selecting and prioritizing better solutions. This will enable achieve the goals of the organization Develop pilot studies to customers so that an error is ascertained early. Carry out a review of customer information and feedback for improvement. Provide recommendations and implementation (Ittelson, 2009, p. 123). The Supplies Limited should aim at delivering orders on time, making changes to customer information and reducing defects while delivering, customers expect the company to: Offer better customer service and delivery Provide real-time distribution of ordered items. Satisfy the clients needs in terms of products and services provided. Understand and prioritize customer needs. Reduce damages during delivery. In the process of satisfying these needs, the Supplies limited need to change in their process systems. They lack an efficient and quick process to enter data, change or analyze customer details in their systems. The main problem is that their systems are slow and much time is taken to retrieve customer information and customer orders from the system to enable get sufficient information. The Supplies Limited need to believe that from the experience they have with the current process they need to improve their processes as well as use new technologies. This will improve their performance in future (George, et al., 2005, p. 23). The organization should do the following to ensure that they improve service delivery: They should have BPI software. This will help reduce problems and save cost. This software will increase the speed of service and minimize possible errors. A good business process will help. All supplies limited need is to reduce costs of operation. When information is well organized and easily visualized it reduces chances of duplication and actions can be easily spotted possible corrections made (Montgomery, et al., 2007, p. 245). Improve BPI communication in the organization. An effective communication will reduce the number of emails shared between individuals. With a good and similar communication tool, information will reach out to all individuals easily and within a short period (Martin, 2014, p. 24). The organization should monitor the process frequently. They should maintain and update the systems frequently to reduce chances of errors. It is more cautious if the companies follow and check the process issues and make improvements where necessary. Account register is used to store customer information and therefore all you need supplies should ensure they have a secured and protected system. This will enable customers to come back for a service without encountering problems. Customer satisfaction is very important in any organization. Customers require the company to offer services on time and therefore it is the duty of the firm to ensure these needs are met. They have to attain this by listening to the customers. VOC is a method that enables managers to collect and analyze information about the needs of the customer. Customers needs differ and they expect different satisfaction from the organization. A good VOC will enable a company to understand the weaknesses of the process and find a possible solution to mitigate such issues. Through the VOC analysis alongside customer segmentation, it will be easy to minimize the complexity providing service to customers (Yang, 2005, p. 213). The business should have a good value stream mapping. This will enable them to monitor and control the flow of activities that are needed to deliver important services to customers. Important information is mapped on the system. The main purpose of VSM is identifying activities that have or do not have value to the customers but are required and those that are not important and need to be eliminated from the system. This is used to create AS-IS situation of the flow of information within the process. The company should visualize and identify opportunities for improvement and therefore VSM is used to improve future state of the process This company should have a better estimate of defects, errors, time and rework for them to develop a proper value stream mapping (Montgomery, 2010, p. 156). The Supplies limited need to validate its opportunities. They should identify the strength and opportunities that need improvement and have some value to the satisfaction of customers. This will enable them to increase the performance of supply chain of retail and industrial products. This is used to reduce product damages and improve delivery time of orders made. The organization should document a process map by use of SIPOC models. This will be used to verify scope and boundaries of information. This model provides a wider perspective of what is monitored and helps managers to define scope and boundaries of customer information. They confirm information of orders made and therefore a quick action is provided (Nave, 2002, p. 243). The Supplies limited should also have a better spaghetti diagram that is a visual diagram representing the path of activity or item in the process. They show the flow of customer information, people, and materials. They will help managers to identify queues and delays in the process and decide on better ideas for improvement. They are also able to identify areas that are congested and paths that have an overlap in order to brainstorm ways of improving workflow (Astin, 2012, p. 267). The Company should use brainstorming to make a clarification, generate ideas and review the real issues for reducing time defective when delivering orders. Managers will be able to generate ideas from the project team. Generating many ideas from different members will help decide a better idea to correct the problem. In brainstorming, individuals are granted an allowance of time to discuss and present their ideas. Managers can gather information then comment on them later. It is effective since it will give clear and consolidated ideas which represent the VOC. Summary table of BPI recommendation Issue Best practice Application Advantage Disadvantage Improving time BPI software Used in Supply chain to increase speed of delivery Reduce cost of defects Reduce time of delivery Expensive to install Order time improvement BPI communication Used by customers and organization to make and deliver orders Reduce delays Language barrier Security of customer information Account register Protect and store customer information Protect and allow changes of customer information Easily manipulated by unauthorized people if not protected Time management VOC Provides problem feedback for improvement Allows improvement Difficult to understand customers Control of system VSM Used to monitor and control flow of activities Easy to identify issues Difficult follow flow of activities Flow of information and action SIPOC model Used to define boundaries and scope of information shared Define required information only Difficult to install References Adlaf, E., Demers, A. 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