Mary”s rice trading

Nicole Lopez, daughter of Mr.. Roding Lopez. Graduate of Business Administration from university of the Philippines Ill. Central Problem V. Secondary Problems Inability of submitting the price quotation with rice warning in time. Lack of employees MR. was focused on looking other possible accounts, thats why they discharge more attention to their previous accounts. V. Objectives To maintain the good customer relationship To gain more big accounts To achieve customer loyalty back VI. Areas of Consideration On time and accurate deliveryMaintained a handful of tested suppliers Assures a net weight of keg per sack High quality rice and services Inability to submit price quotation with rice specimens on time No formal organizational structure Boom of new restaurants in the Artists center Substitute for the Japanese rice New business prospects THREATS Competitors displace demand for rice for the rice subsidy Employees prefers to convert rice into cash VI. Alternative Courses of Actio n Inability to submit the price quotation with rice sample in time.Solution Submitting the price quotation with rice sample on time to the prospect and MR. must follow up after 2 days if they bear the price quotation with sample. Lack of Solution They need to hire another employee because based on our study they forgot to submit right samples on time delinquent to lots of concerns, such as different locations of their accounts and they Just have 2 delivery trucks. MR. was focused on looking other possible accounts, thats why they lose more attention to their previous accounts, SolutionThey must give more attention to their previous accounts, to gain loyalty/ assurance for their company. But it doesnt mean that they result stop for seeking more accounts VIII. Recommendation In maintaining the good customer relationships the Marry Rice Trading must gain the customers loyalty by direct tokens, giveaways, foods and etc. MR. must also hear their complains and reasons of their old and new customers because it is important to satisfy the customer with the right products and services, supported by the right promotion and reservation it available at the right time and location.